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What happens if I use live chat?
What happens if I use live chat?
Help via Intercom's live chat system
Written by Rathi Kumar
Updated over a week ago

In case you have trouble during the broadcast we have integrated live chat via Intercom. In order to help us troubleshoot and ensure we are able to get back to you in case of a lost connection, we do request you give us your email address. In addition, we capture things like your browser and operating system in order to give you the best support possible.

As a data processor acting on our behalf, Intercom analyses your use of our website and/or product and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. For more information on Intercom's use of cookies, please visit We may also use Intercom as a medium for communications, either through email, or through messages within our product. For more information on the privacy practices of Intercom, please visit Intercom’s services are governed by Intercom’s terms of use which can be found at If you would like to opt out of having this information collected by or submitted to Intercom, please contact us.

Anonymous Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These analytics programs also tell us on an anonymous basis how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

You can opt-out of being tracked by Google Analytics across all websites here:

We also use LogRocket to gain anonymous data about how your livestream performance is, which can then be collated and used to improve services and the streaming.

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