Sometimes technical bugs can occur even with all the recommended settings in place, which may be down to your local settings or something we're not able to access.

We'd recommend additional measures can be tried such as:

  • Restarting your broadband router

  • Switching to another device (if you have one)

  • Restarting your device and trying again

We can also issue you with a ticket to try another performance.

Did this answer your question?